Instructions: If there is anyone associated with your organization whose access to the Minnesota Housing Finance Agency’s (“Minnesota Housing’s”) Multifamily Customer Portal needs to be modified or whose contact information needs to be updated, please fill out the applicable sections and email this completed form to mhfa.app@state.mn.us. NOTE: If account access needs to be immediately suspended, contact Mary Hieb at 651.296.8185 and email the form to mhfa.app@state.mn.us. Type in the subject line “Immediate Portal Action.” 

Email Addresses: Minnesota Housing requests that, if at all possible, emails affiliated with an organization are used. For example: If the affiliated organization is ABC Company, the email would be similar to the following: casey.smith@abccompany.com. Minnesota Housing highly discourages the use of non-organizational emails due to risks associated with a user having unauthorized Multifamily Customer Portal access. If Minnesota Housing has questions regarding any information you submit, staff will contact you to verify accuracy. 

NOTE: Users affiliated with an organization that have project access may be able to see high-level project information even if they are not assigned to the project. Assigning a person to the project gives them the ability to read only or read/write document and checklist details for the project (depending on the authorization level initially granted on the Project Access Request Form). There are five access change options under two categories: 

1.	Organization User Accounts: 
a.	Add: Create a new user account associated with the organization. This option may be used if there is a new staff member who needs Multifamily Customer Portal access.
b.	Deactivate: The user account will be deactivated, and the person will no longer have access to the Multifamily Customer Portal. 
c.	Lock: The user account will be locked temporarily, but not deactivated. If it is determined that access needs to be granted at a later time, the user account can be reactivated. 
d.	Reactivate: The user account will be reactivated. 
e.	Update: Update current user with new name, address, telephone, email. 
2.	Project Access: 
a.	Based on the selected Applicable Access Change, the user will be either added or removed from specified project(s). 

Organization Information	
Your Organization Name	     	
Street Address 1	     	
Street Address 2	     	
City, State Zip	     ,            	
Name of Person Completing This Form (First Last)	           	
Title of Person Completing This Form	     	
Date This Form Was Completed	     	

I certify that I am authorized on behalf of the organization listed above to edit the following contact information. 	
     		     	
Owner or Authorized Representative of Organization Listed Above	 	Date	

User 1 Contact Information – Portal Access Modification 	
Contact Name (First Last) 	           	
Contact Person’s Role*	     	
*For Contact Person’s Role, please enter one of the following: Architect, Attorney Developer, Funding and Collaborating Partner (FACP), General Contractor, Lender, Management Company, Processing Agent, Service Provider, Sponsor, Syndicator, Title Company	
Contact Person’s Organization	     	
Contact Email	     	
Contact Telephone Number	     	
Contact Street Address 1	     	
Contact Street Address 2	     	
Contact City, State Zip	     ,            	
Check the Applicable Updates 	Name 	Title 	Email 	Phone 	Address 	
Check Any Applicable Access Change	Add 	Deactivate* 	Lock* 	Reactivate* 	Update 	
	Add the above contact as a project team member 	Remove the above contact as a project team member 	
Based on the selected Applicable Access Change options, the user will either be granted project access or removed from specified project(s) indicated below. 

*Note that the deactivate, lock, and reactivate options change the user’s access to Multifamily Customer Portal but do not change the team member’s assigned projects unless you note project information below.	
Project Name	Property Number (D#)	Project Number (M#)	Access Type
(Read Only or Read/Write)	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
Complete an additional form if updates must be made to more than two users’ accounts.   
User 2 Contact Information – Portal Access Modification 	
Contact Name (First Last) 	           	
Contact Person’s Role	     	
*For Contact Person’s Role, please enter one of the following: Architect, Attorney Developer, Funding and Collaborating Partner (FACP), General Contractor, Lender, Management Company, Processing Agent, Service Provider, Sponsor, Syndicator, Title Company	
Contact Person’s Organization	     	
Contact Email	     	
Contact Telephone Number	     	
Contact Street Address 1	     	
Contact Street Address 2	     	
Contact City, State Zip	     ,            	
Check the Applicable Updates 	Name 	Title 	Email 	Phone 	Address 	
Check Any Applicable Access Change	Add 	Deactivate* 	Lock* 	Reactivate* 	Update 	
	Add the above contact as a project team member 	Remove the above contact as a project team member 	
Based on the selected Applicable Access Change options, the user will either be granted project access or removed from specified project(s) indicated below. 

*Note that the deactivate, lock, and reactivate options change the user’s access to Multifamily Customer Portal but do not change the team member’s assigned projects unless you note project information below.	
Project Name	Property Number (D#)	Project Number (M#)	Access Type
(Read Only or Read/Write)	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
     	     	     	     	
Complete an additional form if updates must be made to more than two users’ accounts.